Senior Customer Service Representative

Hagen Group serves retailers, distributors, and consumers. The company promotes continuous process improvement and the use of new technologies, including artificial intelligence.

Job description :

The Senior Customer Service Representative serves as the primary point of contact for customers.

The role supports retailers, distributors, and consumers by delivering customer service, resolving issues, managing orders, and collaborating with internal teams.

Specific Working Conditions

Hybrid work model
Two days per week in the office
Collaboration with multiple internal teams
Communication in English and French

Responsibilities :

Serve as the primary point of contact for customers.
Support retailers, distributors, and consumers.
Deliver customer service.
Resolve issues and identify solutions.
Build lasting customer relationships.
Manage orders.
Collaborate with the Sales team.
Contribute to process improvement initiatives.
Work with new technologies, including artificial intelligence.

Candidate profile :

Experience in customer service.
Experience supporting B2B, retail, or consumer goods customers.
Ability to deliver exceptional customer experiences.
Strong problem-solving skills.
Organizational skills.
Proactive approach.
Results-oriented mindset.
Comfortable using new technologies.
Ability to learn new systems quickly.
Excellent communication skills in English and French.
Ability to work in a fast-paced and collaborative environment.

Benefits :

Hybrid work model.
Medical insurance.
Dental insurance.
Telemedicine.
Professional development program.
On-site gym.
Pet-friendly office.
Employee discounts.
Referral program.
Flexible work arrangements.
Work-life balance.

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Senior Customer Service Representative