Sales and customer support advisor

Médicus, a Quebec leader in orthotics, prosthetics, mobility equipment, compression and home care, is proud to count on a passionate team of 290 employees in 20 branches across Quebec, with its head office in Montreal.

We recently obtained Concilivi certification, underlining our commitment to work-life balance. What’s more, Les Affaires magazine ranked Médicus among the 50 most important SMEs in Quebec, a recognition that testifies to our dynamism and impact in our field.

For over 60 years, our mission has been to provide innovative, tailor-made solutions, while being an employer of choice. We value and promote equity, diversity and inclusion, values that enrich our organizational culture.

Job Description :

We are looking for a Home & Equipment Advisor to join our dynamic team. In this position, you will have the opportunity to play a key role in the customer experience, offering expert advice and contributing to the sale of medical and mobility products.

Responsibilities :

  • Greet customers warmly and promptly as they enter the store.
  • Advise customers on the choice of medical products, compression stockings and other equipment.
  • Offer complementary products to facilitate the use and maintenance of purchased products.
  • Provide information and training on how to use and maintain products.
  • Follow up special orders and inform customers of product availability.
  • Finalize sales (payment arrangements, delivery, etc.) while ensuring a smooth customer experience.
  • At all times, maintain in-store product presentation and ensure the upkeep of your area.
  • Manage customer waiting times and provide efficient service.
  • Update customer files in our IT system.
  • Plan and schedule customer appointments.
  • Carry out invoicing, both for individual customers and for paying agents (RAMQ, CNESST, etc.).
  • Manage product returns and exchanges.
  • Participate in stock management, product labeling and management of specific orders.
  • Perform any other tasks required to contribute to the company’s success.

Qualifications:

  • High school diploma (DES).
  • 1 to 3 years’ experience in reception and customer service, ideally in retail (an asset).
  • Bilingualism (French and English) required.
  • Mastery of the Office Suite, particularly Excel at an advanced level.
  • Computer skills and ability to learn new tools quickly.
  • Customer-oriented, both internally and externally.
  • Ability to adapt to changing customer needs.

Benefits :

  • Access to telemedicine and group insurance.
  • Employee Assistance Program (EAP).
  • Exclusive discounts for you and your family.
  • RRSP with employer contribution.
  • Employee referral bonuses.
  • Reimbursement of professional dues.
  • Recognition of years of service.
  • Above-standard vacation.
  • Free parking.