Psychosocial Intervention Worker

The West Island Crisis Centre (CCOI) has been supporting adults experiencing crisis situations and their loved ones for more than 30 years. Available 24/7, the organization provides crisis intervention services through telephone support, online chat, community outreach, short-term residential services, and post-crisis follow-up.

CCOI is recognized for its expertise, professionalism, and commitment to helping individuals regain stability and autonomy during difficult periods of their lives.

Job description :

The Human Relations Agent / Psychosocial Intervention Worker plays a critical role in supporting adults experiencing crisis situations. The successful candidate will provide direct psychosocial intervention and individualized support to help clients navigate challenging life circumstances.

Working within a collaborative and community-focused environment, you will assess needs, develop intervention plans, provide ongoing support, and contribute to clients’ recovery and empowerment.

Responsibilities :

Provide crisis intervention services by phone, online chat, and in person.
Assess client needs and develop appropriate intervention plans.
Support individuals in achieving greater autonomy and stability.
Assist clients in regaining control over their situation.
Conduct individual follow-up meetings.
Refer clients to appropriate community and healthcare resources.
Maintain accurate and complete client records.
Ensure client information remains up to date and confidential.
Participate in the daily activities and operation of the residential environment.
Contribute to the quality and continuity of client services.

Candidate profile :

Education

Bachelor's degree completed or in progress in a field related to psychosocial intervention, social services, or human relations.

Experience

Minimum of one year of experience in direct intervention or helping professions.

Requirements

Excellent written and spoken French and English.
Bilingualism is mandatory.
Strong interest in working with adults experiencing crisis situations.
Ability to establish meaningful helping relationships.

Core Competencies

Strong clinical judgment.
Ability to respond effectively in urgent situations.
Adaptability in a fast-changing environment.
Empathy and active listening skills.
Professional autonomy.
Excellent interpersonal and communication skills.
Teamwork and collaboration.

Benefits :

On-call position offering flexible availability.
Community organization recognized for its expertise and impact.
Supportive, collaborative, and caring team environment.
Ongoing training and professional development opportunities.
Night shift premium.
Voluntary Retirement Savings Plan (VRSP) after one year of continuous service.
Employee Assistance Program (EAP).
Wellness programs.
Company events.
On-site parking.
Casual dress code.
Competitive compensation based on experience between $27 to $34 per hour
Annual salary progression according to the internal salary scale.

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Jobs West Island

Psychosocial Intervention Worker