Field Service Engineer

TOMRA provides cutting-edge solutions for optimal resource productivity in the recycling, mining and food sectors, and is thus ideally positioned to shape the Circular Economy, creating demand for this way of thinking worldwide. At TOMRA, we want to be a thought leader, encouraging a more sustainable way of thinking and inspiring active change worldwide. We want people to be innovative, passionate about their work and responsible. We encourage the freedom to innovate and take risks that lead to breakthroughs that challenge the status quo. We demand a responsible and safe mentality that takes care of our customers, our products and our colleagues.

Job description :

Field Service Engineers play a vital role in the success of the resource revolution here at TOMRA. They are responsible for providing high-quality service to ensure optimal machine performance and an excellent customer experience. We are looking for a Field Service Engineer based locally in our Charlotte, NC office to support customers in North America.

Responsibilities:

  • Field service operations (60%) – Perform commissioning, testing, integration, optimization, maintenance and repair throughout the United States, Canada and Mexico.
  • Technical support and consultation (20%) – Provide expert consultation on customers’ plant systems, remote and on-site support for technical problems, and troubleshooting of sorter performance.
  • Training and knowledge sharing (10%) – Provide machine and maintenance training for customers and service personnel, while supporting the development of team members.
  • Reports and documentation (5%) – Provide detailed reports after each customer visit or technical intervention.
  • Continuous improvement and emergency support (5%) – Provide emergency technical telephone support, field response and contribute to ideas for process and efficiency improvements.

Qualifications :

  • At least 3 years’ experience in direct customer relations in the electrical and mechanical fields.
  • University or college studies in electrical or electromechanical engineering preferred, minimum technician qualifications required.
  • Solid technical base, particularly in electricity (reading electrical diagrams and plans, PLC/PLC automation).
  • Proficiency in computer programs and PC configuration.
  • Excellent communication skills with the ability to present complex technical information in a clear and user-friendly way.
  • Fluency in French and English is required.
  • Adaptability and willingness to travel internationally.
  • Preferably based in Montreal, Canada.
  • Willingness to travel up to 80% per year (local, national and international).
  • Overnight travel from Monday to Friday, depending on the assignment.
  • Valid passport required.
  • Ability to drive long distances with a clean driving record.
  • Frequent bending, kneeling and standing.
  • Lifting capacity up to 36 kg.
  • Comfortable working in confined spaces.

Benefits :

  • Strong benefits offering with 100% coverage of medical, dental and vision care premiums for employees.
  • Generous paid leave policy with 26 days per year (sickness, vacation, public holidays), increasing with seniority.
  • Join us on a mission to transform the way we obtain, use and reuse the planet’s resources for a world without waste.
  • Inclusive corporate culture that values diversity, well-being and a strong sense of camaraderie among teams.
  • International career opportunities with a good track record of internal promotions.
  • Professional training and development: We’re passionate about people and their success.
  • We love innovation in a collaborative environment where sharing ideas and creative thinking are encouraged.