Dispatcher

At TOMRA Canada, our expertise lies in designing technological equipment for the collection, sorting and processing of returnable containers across Canada. We work with depots and retailers of all sizes to make the return of returnable containers as efficient, clean and pleasant as possible, thanks to technology. At our Baie-D’Urfé facility, we also offer aluminum and plastic reconditioning services for recycling.

Job Description :

Reporting to the Service Supervisor, the Dispatcher is responsible for receiving customer calls and providing assistance in real time, offering solutions as required. He/she distributes service requests to roadside technicians or subcontractors, ensuring that interventions are effective.

Responsibilities :

  • Respond to customers, provide first-level assistance and, where necessary, route requests to the appropriate technical staff.
  • Assign calls to technicians using our geolocation system and, in the regions, coordinate with certified subcontractors by issuing purchase orders.
  • Organize preventive maintenance and cleaning, keeping the task list up to date and effectively balancing emergencies with scheduled calls.
  • Open, complete and close work orders, update customer information in the database, and follow up in our system (IFS).

Qualifications :

  • High school diploma or equivalent.
  • Minimum 1 to 3 years’ experience in a call center, dispatch and/or customer service role.
  • Knowledge of service management systems, schedule optimization, efficient dispatching and inventory management (an asset).
  • Technical and/or practical knowledge of electronics, electricity, PLC programming or equivalent (an asset).
  • Knowledge of MS Office suite and dispatching software.
  • Functional English (for communication with customers).
  • Good geographical knowledge of the service area.
  • Able to multitask, customer oriented, good listener, and good problem solver.

Benefits :

  • Competitive salary, depending on experience.
  • Working hours from 11:00 to 20:00.
  • Possibility of teleworking 4 days a week.
  • On-site training included for quick start-up.
  • A full range of employee benefits: vacation bonuses, group insurance, pension funds and more.
  • A corporate culture focused on people, teamwork and camaraderie.
  • The opportunity to participate in a forward-looking environmental mission.