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Clinical Intervention Manager

The West Island Crisis Centre (CCOI) has been supporting adults experiencing crisis situations and their loved ones for more than 30 years. Available 24/7, the organization provides crisis intervention services through phone support, online chat, community intervention, short-term residential services, and post-crisis follow-up.

Recognized for its expertise and professionalism, CCOI plays a critical role in delivering essential mental health and crisis support services throughout the community.

Job description :

The Clinical Intervention Manager is responsible for providing clinical leadership and ensuring continuity of established practices during a temporary replacement period.

This role focuses on maintaining stable clinical operations, supporting intervention staff in their daily work, and ensuring the delivery of high-quality services. The successful candidate will work closely with the Assistant Clinical Manager and management committee to maintain service continuity and operational stability.

This mandate does not involve introducing new programs or major organizational changes. Instead, it focuses on preserving existing practices and ensuring a smooth transition throughout the replacement period.

Responsibilities :

Clinical Coordination

  • Coordinate and oversee clinical service delivery.
  • Ensure compliance with professional standards, policies, and procedures.
  • Provide clinical supervision to intervention staff.
  • Support staff facing complex intervention situations.
  • Plan and lead team meetings and individual clinical supervision sessions.
  • Ensure proper and confidential management of clinical files.
  • Maintain high standards for clinical documentation.
  • Oversee the responsible use of information systems and personal information.
  • Collaborate with executive leadership to maintain optimal occupancy levels.

Team Development

  • Participate in recruitment, onboarding, and integration of new employees.
  • Contribute to clinical staff performance evaluations.
  • Identify professional development and training needs.
  • Promote knowledge transfer and integration of best practices.

Organizational Support and Collaboration

  • Maintain collaborative relationships with healthcare and community partners.
  • Participate in management committees and continuous improvement initiatives.
  • Attend board meetings as required.
  • Support the preparation of the annual clinical report.
  • Compile clinical statistics and reporting requirements.
  • Perform other related duties assigned by the Executive Director.
Candidate profile :

Education and Experience

  • Bachelor’s degree in Psychosocial Intervention or a related field.
  • A relevant college diploma combined with at least six years of comparable experience may be considered.
  • Minimum of three years of direct intervention experience.
  • Minimum of two years of management, supervision, or team coordination experience.
  • Excellent written and verbal communication skills in both French and English.

Skills and Competencies

  • Strong and compassionate leadership.
  • Sound clinical judgment.
  • Ability to make decisions in complex situations.
  • Excellent organizational and prioritization skills.
  • Strong professional integrity and accountability.
  • Excellent interpersonal and communication abilities.
  • High level of autonomy and adaptability.
Benefits :
  • Fixed-term contract from November 2, 2026 to February 25, 2028.
  • Flexible work schedule supporting work-life balance.
  • Hybrid work model.
  • One paid leave day accrued per month.
  • Paid time off.
  • Cell phone expense reimbursement according to company policy.
  • Retention bonus equal to 8% of total earnings during the contract, payable at the end of the mandate under applicable conditions.
  • On-site parking.
  • Casual dress code.
  • Collaborative and supportive work environment.
  • Opportunity to make a meaningful difference in the lives of individuals experiencing crisis situations.
  • Hourly wage ranging from $34.54 to $52.90, based on experience.

 

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