Jobs West Island

Mobilia is a Canadian company specializing in contemporary, quality furniture. For over 50 years, we’ve been committed to delivering an exceptional customer experience, combining design, comfort and personalized service. Join our passionate and dynamic team!

Job Description :

Mobilia in Pointe-Claire is looking for a motivated, solution-oriented candidate to fill the position of After-Sales Customer Service Agent. Reporting to the Customer Experience Manager, the After-Sales Customer Service Agent will be a customer advocate, representing Mobilia’s values and practices while ensuring exceptional, timely service and mutually beneficial resolutions to customer issues.

Responsibilities :

• Ensure effective quality control management.
• Efficient management of customer files, while maintaining Mobilia’s core values and making customer satisfaction a priority.
• Make complaints to suppliers.
• Propose effective and timely solutions to customers.
• Act as the customer’s ambassador internally, coordinating communication and resolution with various departments (Sales, Warehouse, Transport, Finance, Payables).
• Maintain a high level of product knowledge.
• Perform data entry.
• Update and monitor customer files
• Perform other related tasks.

Qualifications :

• A minimum of 2 to 5 years’ experience in customer service.
• Bilingual: French and English (spoken and written).
• Excellent knowledge of the Microsoft Office suite.
• Problem-solving and solution-oriented skills.
• Ability to demonstrate flexibility and adaptability.
• Ability to collect detailed information.
• Ability to work in a team with minimum supervision.
• Excellent communication skills.
• Good interpersonal skills.
• Strong ability to manage stress and emotions.
• Good priority management skills and well organized.